Edition 2022

State of the art of the internal transformation of organizations

This edition takes stock of the hybridization of collaborative uses in the era of widespread telework and distance work. It deals of course with communication and team collaboration in the face of remote work, but also with managerial practices, work rhythms and responsible digital practices. The survey carried out with the Yougov institute on a representative panel of 1007 employees provides interesting benchmarks. The team also analysed 53 collaboration, digital workplace, productivity and visual management solutions to understand the market offer on these subjects.

Hybridization of work and environmental issues boost the internal transformation of organisations


The 2022 edition of the state of the art of internal transformation published by Lecko is based on :

  • A survey conducted with YouGov in January 2022 among a representative panel of 1007 employees working in companies with more than 500 employees.
  • Analysis of the working practices of 30,000 employees in companies with more than 1,000 employees in industry, services and administration.
  • The study of 55 corporate communication and collaboration solutions based on 130 criteria dealing with the Digital Workplace, team messaging, collective productivity, knowledge management, visual management.

Hybridization of work is taking place with very different modalities and consequences from one company to another.

While 40% of employees working in companies with more than 500 employees can telework, they do not have the same flexibility of organisation: 27% of them follow the organisation defined by their company, while the same number (27%) are completely free to organise their schedule. The possibilities of teleworking also vary from 1 to 5 days a week; there is no set pattern. The flexibility given to employees limits synchronisation in the office.

The representative panel survey shows that usage has grown faster in 2021. Even if e-mail remains the the main collaboration tool for 60% of for 60% of employees, it has dropped by 6 points compared to 2020. Collaborative spaces and and team messaging account for 55% of responses and represent the strongest increase. The surprise is that the use of digital workplaces has dropped from 29% in 2021 to 7% this year. Many are in fact simple intranets or access portals and have not been accompanied by work to break down the workflow into collaborative spaces.

The sequence of video conferences and the continuous demands are new factors of new factors of professional fatigue. 72% of respondents think that questioning efficiency in meetings is a priority for improving the quality of their work. The Quality of Life at Work must take these new nuisances into account.

Digital sovereignty, European solutions counter-attack

Faced with the growing captivity of companies to Microsoft or Google, French and European solutions are being strengthened. French and European solutions are being strengthened and take advantage of the new opportunities created by the democratisation of remote working. For their part, specialised solutions have extended their functional coverage by developing new features (Horizon for Jalios, Fast Intranet for Jamespot) or by integrating complementary solutions (Onlyoffice and Jitsi for Talkspirit). However, Microsoft 365's position as a 'platform solution' enables it to capture most of the value. The other players cannot yet completely replace it and are pushed back into niche markets. The possible evolution of the European regulation with the Digital Market Act imposing more interoperability would be a real accelerator for a return to a competitive market.

The comparative study of 55 solutions, based on 130 criteria, highlights the growing maturity of all solutions on the market. Their main objectives are to The main objective of these solutions is to better organise workflows and to organise the administrative and HR services of employees in a single space, in addition to the traditional internal communication functions.In addition to the traditional internal communication functions.

The level of membership of Microsoft Viva is an indicator to be monitored in 2022. Will companies enrich their Digital Workplace with Microsoft when there are more mature solutions that offer them the opportunity to reduce their dependency?

It is impossible to erase 10 years of growing quasi-monopoly through a ban as envisaged by DINUM, but it is possible to act. The study makes two recommendations to Microsoft to rebalance the relationship: move away from a monolithic suite approach and negotiate access to data via APIs.

And European publishers still have the opportunity to differentiate themselves, in particular by taking better account of Responsible Digital, which is still a subject that has not yet been taken up by the American publisher.

Digital Workplace solutions are lacking in the face of the challenges of Digital Responsibility

Faced with the challenge of decarbonisation, each field of activity is questioned about its emissions. The digital sector accounts for 4% of carbon emissions and should soon overtake the aviation sector. It is urgent to It is urgent to raise awareness and build a digital company based on sustainable practices: low carbon, preserving the environment, and It is urgent to raise everyone's awareness and build a digital company based on practices that are sustainable in the long term: low-carbon, preserving teams and ensuring collective efficiency.

The study shows that Digital Workplace solutions are still in a culture of unlimited culture of unlimited IT resources :

  • They do not measure the emissions generated by the services they provide to their customers.
  • Their solutions are more about touting the unlimited than about helping users master infobesity.

Large companies are all the more sensitive to Responsible Digital Technology as it represents, along with soft mobility, a lever for involving the entire organisation. Committing everyone to doing their bit is a prerequisite for raising environmental awareness and mobilising everyone to innovate to reduce the carbon impact of their business. To date, the survey has shown that 58% of employees do not feel concerned by the environmental transformation transformation of their company.